We are committed to your satisfaction. Returning merchandise can be stressful for customers, so we are here to help you get it right the first time. Our product experts are available to help you select the right items for your needs. We encourage you to take advantage of our expertise before making your purchase.
For returns, your sales associate can facilitate the process. To request a return, call or email us. Refer to our Contact page for our phone number and contact form. Policies and procedures for obtaining a return authorization vary based on the reason for the return. See below for more information.
Each manufacturer has their own policy for service and warranty. As a result, Malaket Furniture cannot override these policies and must abide by them. However, certain exceptions may apply for which we reserve the right to make the final decision.
Most of our merchandise includes a one-year parts and labor warranty. See your product literature or speak with one of our sales associates for details. If your purchase is defective upon arrival, notify your sales associate of the problem within 3 business days of receiving your merchandise.
For appliances, if you notice the defect after 3 business days of receiving the merchandise, please contact the product manufacturer directly. NOTE: Most manufacturers require a service call to diagnose the problem.
If you are not satisfied with your purchase, contact the store regarding any cancellation or return. Used items cannot be returned. Any returned merchandise must be free of any damage. Items that do not meet these requirements may not be eligible for return or may incur a 10 to 20% restocking fee. Any items that have been installed or attempted to be installed cannot be returned.
Special order merchandise may be subject to a 15% restocking fee, even if not yet delivered, and will not be eligible for return if delivered and unpacked.
In the case of a return, the merchandise will be inspected by a staff member, or a technician approved by us. If the return is approved, there will be a restocking fee of 10 to 20%. The same policy applies in the case of an exchange.
The customer agrees to the terms and conditions published above when they place an order with us. Refunds will be handled according to our store’s policies.
Upon delivery, inspect your purchase for damage. If the item is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. For more information, call or email us. Refer to our Contact page for our phone number and email form.
Ontario law states that consumers have 10 days to terminate a contract. In the case of a special or custom order, we have the right to retain 5% of the initial deposit.
At Malaket Furniture, there are no delivery fees in the regions we serve. Installation and set-up are free and done by our delivery team except for any appliances that require electrical, gas, or plumbing connections.
Time and day for delivery by specific region are already established. We can confirm a specific day but not the exact time of the delivery.
Payments due upon delivery, if any, can be made by credit card, cash, or cheque. For an amount exceeding $5,000 the cheque must be certified. Ensure that your payment is ready, otherwise our delivery team will be required to return the new merchandise to the store.
Your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time.
We can remove your old appliances when a replacement is delivered to you (one appliance can be removed per each replacement item).
To ensure a safe and unobstructed delivery, customers are responsible for clearing all pathways and ensuring that all entryways are large enough to accommodate the delivery of your new items (e.g. doorways, staircases, hallways, elevators, etc.). We cannot be held responsible for damages incurred by moving any piece of furniture that is not on the delivery slip.